My first complaint letter ever.

Mr. Joseph Gagne
President
Abrams Towing Services Ltd.
P.O. Box 266, STA A
Downsview, ON M3M 3A5


Dear Mr. Gagne,

The purpose of this letter is to pursue the remuneration from Abrams Towing for rental charges on the vehicle loaned to me for the period of 20 days. The following is a statement of chronological events that explain why this money is owing to me.

On January 2, 2007, Abrams Towing, had towed my vehicle to Speedy muffler, brake and wheel at 1289 Derry Road West. Later that day, Robert P. F., the manager of the speedy garage informed me that the vehicles transmission had several cracks in it and also the transmission was leaking oil. As a result of this, on January 3, I phoned Abrams Towing to inquire about what had happened with the vehicle while it was in their possession. Sarah Nesbitt had told me that she was aware of the problem because the tow truck driver had already informed her that he had damaged the car. Ms. Nesbitt also assured me that she would phone a garage to get an estimate of the damages and then her manager, Richard Brown, would phone me with the details.

On January 4th, I decided to phone Abrams Towing because I had not yet received the details from Mr. Brown, as Ms. Nesbitt had promised. I had spoken to Ms. Nesbitt again that morning and she had just proceeded to repeat the same information that she had given me the previous day.

On Friday January 5th, I had spoken to Ms. Nesbitt again regarding the progress of this situation. She informed me that my vehicle had been towed earlier that morning to Pro’s Transmission Centre on Concession Street. At this point I had informed Ms. Nesbitt that I would be renting a vehicle that evening and that I would be submitting the rental invoice to Abram’s when I finally got my vehicle returned to me. My vehicle remained with Pro’s Transmission for a period of 4 days. After this 4-day period the vehicle was again towed to Abrams Towing on Highway #2 to be fixed by one of their employees who was not a certified mechanic (please see Exhibit A). My vehicle had remained in Abram’s possession until January 24th.

I would like to express my complaint in the way Abrams Towing had handled this situation. Since January 2nd to February 9th, I had made the effort to phone Abram’s Towing everyday in hopes of speaking to Richard Brown. I do not feel that Abrams Towing responded to this situation in a professional manner because I have been hung up on, transferred to wrong extensions and was told that Mr. Brown was not available to speak to me. It appeared as though Mr. Brown was avoiding my calls.
The message I had received from Ms. Nesbitt numerous times (understatement) was that Mr. Brown would telephone me with regards to my vehicle and the reimbursement of the rental charges. To this day, I have never spoken to Mr.Brown.

As a result of my vehicle being damaged by Abrams Towing and then being held in Abram’s possession for an extended period of time, I believe that it is only fair that Abrams Towing reimburse me for the accumulated rental charges that I incurred during this time. I expect a cheque in the amount of $1,243.05 to be mailed to my residence no later than February 23rd, 2007, so that interest charges do not accrue on my charge card. (Please see Exhibit B)

I would like to thank you in advance for your attention and prompt reply to this matter.


Sincerely,

Kosh


Please make the cheque payable to:

Yata yata yata.